At STWD Clothing UK, we want you to be satisfied with your purchase. If you receive an item that is damaged, incorrect, or you simply need to return your order, please contact our support team at support@stwduk.com so we can assist you.
Returns
Items may be returned if they are in their original condition and have not been worn, washed, altered, or damaged after delivery. Products should be returned with their original packaging and any included tags or accessories where applicable.
Before sending an item back, please contact us by email. Our team will provide the relevant instructions for your return.
Damaged or Incorrect Items
Please check your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us at support@stwduk.com with your order details and a description of the issue.
Where necessary, we may request photographs or other information to help us review the problem. If the issue is confirmed, we will work with you on an appropriate replacement or refund.
Refunds
Once your returned item has been received and inspected, we will review the return and notify you of the outcome.
If your refund is approved, the applicable amount will be refunded to your original payment method. The time required for the refund to appear in your account may depend on your payment provider or bank.
Non-Returnable Items
For hygiene, product, or other applicable reasons, certain items may not be eligible for return. Products that have been worn, washed, altered, damaged by the customer, or returned without the required original condition may also be excluded.
Return Shipping
Customers should contact STWD Clothing UK before sending a return so that the correct return instructions can be provided. Return shipping arrangements may depend on the reason for the return.
If an item is incorrect or arrives damaged, please contact us before returning it so we can review the issue and provide further assistance.
Exchanges
If you would like to exchange an item, please contact our support team first. Exchange availability may depend on the product and stock available at the time of the request.
Contact Us
For any questions about returns or refunds, please contact:
Email: support@stwduk.com
We will review your request and provide the appropriate guidance for your order.